TERMS OF SERVICE

Please read the following Terms and Conditions carefully before using our service. You understand that by using TheLaundryStore’s services, you agree to the following terms and conditions. Please do not use the service if you do not agree with these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time in our sole discretion and without notice. All changes are effective immediately when we post them. Your continued use of our service after we have posted any changes to these Terms and Conditions means that you agree to be bound and abide by the changes, so please check the Terms and Conditions regularly for any changes.

1. OUR LAUNDRY SERVICE

1.1. TheLaundryStore reserves the right to refuse cleaning any garment.

1.2. TheLaundryStore will do our utmost to remove stains, however there is no guarantee that every stain can be removed on all fabrics. We will not waive charges due to our inability to remove a stain.

1.3. Kindly remove valuable, personal (such as jewelry, watches or cash) or ornamental items (such as detachable buttons and belts, cufflinks, etc.) attached to or left on the garment. TheLaundryStore is not responsible for the loss of item(s) not removed prior to cleaning.

1.4. TheLaundryStore shall not be liable for items with a defect in the design, material, dyes or construction, have residual stains or have accessories or ornaments which don’t withstand cleaning. Any damage or stains discovered before cleaning are to be taken as having occurred before collection.

1.5. TheLaundryStore shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience.

1.6. TheLaundryStore shall not be liable for loss or damage due to load wash service (wash by per kg).

1.7. Any claims or irregularities with respect to the condition of your garment must be made within (24) hours from the time the garment/item is collected.

1.8. Service days and turnaround time vary by order. TheLaundryStore will make its best effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

1.9. TheLaundryStore will contact you for the collection of items, if collection is not made after two (2) weeks from our store. Garments left for more than two (2) months from the date of receipt by TheLaundryStore will either be donated to charity of our choice or sell by public auction for charitable purposes, with no further claims against TheLaundryStore. TheLaundryStore shall not be responsible for any involuntary loss occasioned by such donations.

2. LIABILITY LIMITATION

We limit our liability (including misplaced or damaged items) on all sales (including future sales, if any) to the lesser of 10 times the dry-cleaning cost or depreciated value of the item (whichever lower) being cleaned. If you believe that the value of your item exceeds 10 times the dry cleaning charge please declare the value, in which case the cleaning charge will be increased to 1/10th of the declared value of the item.

2.1 DAMAGED ITEMS

Taking care of your garments is our number one priority and we strive to provide exceptional service. While we treat all garments with extreme care, we cannot guarantee against colour loss, bleeding or shrinkage of garments. In addition, we will not be responsible for: a) normal wear and tear, ironing mark due to repeated ironing efforts, etc.; b) any kind of damage caused by by Load Wash (including but not limited to color run, tear, etc.) to items such as curtain, sofa cover, shirt, blouse, dress, suit, jacket, etc. c) any deteriorated or flawed garments, which could result in small holes or tears. For any items deemed damaged, TheLaundryStore may reimburse you by paying up to ten (10) times the charge for cleaning the item and the compensation should be capped at $200 per order whichever is lower regardless of brand, price or condition of the garment, as per the International Fair Claims Guide for Consumer Textile Products. As we can only compensate or reimburse you through wire transfer, we do not provide you other refund services such as buying alternative items. Therefore, it is essential that you email us your bank account number, as well as your proof of purchase receipt to our email. Any damaged items must be reported via email within one (1) day upon delivery and inspected by TheLaundryStore through digital photos or in-person. After compensation made to the customer, TheLaundryStore reserves the right to keep the claimed damaged items.

2.2. LOST ITEMS.

Please check and confirm the number of the items at the time of delivery of the garments. Any lost item must be reported immediately to our worker or email. All claims are reviewed on a case-by-case basis. Items are considered lost Thirty (30) days after the initial claim has been made. Any reimbursement for a dry-cleaned item deemed lost by TheLaundryStore, in accordance with the International Fair Claims Guide for Consumer Textile Products, shall be limited to ten (10) times the charge for treating the garment and be capped at $200 per order whichever is lower. Any wash and fold item deemed lost shall be evaluated on a case-by-case basis, but in any case reimbursement for lost wash and fold item shall not exceed five (5) times the price of the weight of the wash and fold load.

2.3. COMPENSATION

Compensation will only be made in the form of a bank transfer made by the company, the amount of which is based on the International Fair Claims Guide for Consumer Textile Products and shall be limited to ten (10) times the charge for treating the garment and be capped at $200 per order whichever is lower. The company will, however, compensate the account holder for loss or damage due to load wash service (wash by per kilogram) on a case-by-case basis. Even after the compensation, if items are located, the items might be returned back to you the deemed lost items on the conditions that: We will waive off the total laundry charge and logistic charges but you shall refund the difference between the total compensation amount and total laundry charge. e.g. if total compensation is at $200 and the total order charge is at $55.00, if the items are located after the compensation and we may deliver back to you on the conditions that we received from you the refund payment of $145.00 = $200.00-$55.00.

2.4. LOSS DUE TO FIRE OR ANY DAMAGE FOR WHICH WE ACCEPT LIABILITY

In the event of loss by fire, any other loss or damage to article for which we may accept liability, without prejudice, such liability SHALL NOT EXCEED ten (10) times the rates charged for cleaning the article, as per the International Fair Claims Guide for Consumer Textile Products and be capped at $200 per order whichever is lower, provided that the claim is made within twenty-four (24) hours after receiving the article and the original tax invoice/contract must be presented.

2.5. CARPETS & DRAPERY CURTAIN RELEASE

Carpets & Draperies and curtains frequently develop tender areas while hanging as a result of heat, sunlight, humidity and air pollution. Consequently, despite utmost care exercised in our cleaning process, stains, holes or tears in the fabric may occur. Faded areas may not be apparent because of doll converge. Progressive shrinkage may occur because of the inherent nature of the fabric or because it was not completely preshrunk. For these reasons, we accept your carpets, draperies and/or curtains for curtains for cleaning subject to your no-fault agreement. By placing carpets, drapery curtain cleaning order with TheLaundryStore, you have read the above and agree to hold TheLaundryStore blameless in event any of the following conditions become evident or occur in cleaning my carpets, draperies and / or curtains: sun fade, color loss due to non-fast colors, stains, holes or tears due to fabric degradation, shrinkage.

3. CHANGES TO YOUR ORDER

3.1. CHANGING AN ORDER

You may make a change to an order four hours before the collection time set out in our acceptance of your order by calling our Customer Care Helpline. However, a S$10 fee is imposed on every change made.

3.2. ORDER TO BE CHANGED BY THELAUNDRYSTORE

With your consent and at our discretion, We may make a change to your order as an alternative to cancelling it in the circumstances below:

TheLaundryStore reserves the right, at its discretion, to amend, change, modify, add, or remove portions of your order, including but not limited to the ICA Division (quality check) and Logistics (pick up and delivery time).

3.2.1. Time Window

We will come anytime during our confirmed time window (within four hours time frame), so kindly ensure that you are available for the pick-up and/or drop-off appointment within the time window. If we tried to pick-up and/or drop off within the time window but failed, that is because we cannot get in touch with you with reasonable attempts, or you are not available during such time window. We reserve the right to change the status of your appointment to “pick-up failed” or “drop-off failed”, and hence you may need to re-schedule your pick-up or drop-off to another available time slot. We are also not obliged to meet the time window following a failed pick-up or a drop-off, except in some cases, where we will scrutinize them on a case by case basis.

4. CANCELLING YOUR ORDER

4.1. TIME PERIOD

You may cancel your order at any time up to four (4) hours before the collection time set out in our confirmation of acceptance of your order via the App. Any rescheduling of orders will need to be confirmed by calling our service centre or drop us an email.

4.2. RIGHTS OF CANCELLATION

You acknowledge that once an Item has been collected from you, we have begun to provide the Services to you and that any rights of cancellation you may have under the any regulations or equivalent law will be lost.

4.3. CHARGES FOR CANCELLATION

If you have agreed and confirmed to the pricing and service terms (via phone call, SMS, Whatsapp, email or our online order system) but decide to cancel your order(s) within four (4) hours before the start of the time window (e.g., if your order was scheduled at 8am-10am, but you decide to cancel your order at around 6am), TheLaundryStore reserves the right to charge you $10 to cover the operation cost. After we have collected your Item(s), if you would like to cancel the order, we reserve the right to charge you $10 per single trip for a normal order (order value less than $50), and impose a surcharge of up to 20% of the total order value for bulky items such as curtains, carpets, etc.

4.4. NON-REFUNDABLE SERVICES

You acknowledge that once an Item has been cleaned or service tasks have been done, such as taking down and/or rehanging curtains, all related service charges are not refundable. You also acknowledge that once an Item has been cleaned all related service charges are not refundable.

5. PRICE AND PAYMENT

5.1 PRICE LIST

The price of the services are set out in our price list available in the App or at <email>, and will be the price in force at the time you place your order. Our prices may change at any time, but price changes will not affect payments made for orders that we have confirmed.

5.2 PAYMENT

Payment is due when we have completed the Services. Even if we cannot deliver the item(s) to you due to your liability, we will obtain payment for our services rendered to you via the debit or credit card registered to your order. If for any reason we are unable to obtain our payment, you will become liable to us for the sum due plus interest at the rate of 3% a year above the local base lending rate from time to time. Interest will accrue on a daily basis from the due date until payment is made. You must pay us interest together with any overdue amount.

6. TERMINATION

6.1. TERMINATION BY US

In our sole and absolute discretion, we may with immediate effect upon giving you notice, terminate your use of the Platform and/or Services and/or disable your Username and Password. We may bar access to the Platform and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Conditions or where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Platform.

6.2. TERMINATION BY YOU

You may terminate these Terms of Conditions by giving seven days’ notice in writing to us. Upon receipt of your termination notice, we will regard your notice as a formal request to us to close your Customer Account and the account closure process shall be in accordance with the provisions set out in this Terms of Conditions.

Terms Of Service